Privacy and Security:
Q: What privacy and security measures are in place for Tickit data?
A: Tickit is compliant in managing Privacy and Security information in the US, Canada and Australia, with data stored in the country where it is collected. Tickit has established a comprehensive Information Privacy and Security Management Program (IPSMP). This program conforms to the principles outlined in the Canadian Standards Association (CSA) Model Code for the Protection of Personal Information 1, and ISO/IEC 27002:2013. Tickit routinely conducts Privacy Impact Assessments (PIAs) and security Threat and Risk Assessments (TRAs) on the Tickit platform. PIA and TRA summaries are available to Tickit customers on request.
Q: Is any patient information or data shared with or sold to any third parties?
A: All data-results and patient information is owned by you, the client. Patient information or results are not shared with or sold to any third parties (such as pharmaceutical or insurance companies).
Q: Can Tickit’s team see any Patient information?
A: Tickit administrator and team does not have the ability to identify any patients that are using the platform.
Q: What tools are available on Tickit?
A: There are many tools available on the Tickit platform include validated surveys, Patient Reported Experience Measures, Patient Reported Outcome Measures. We also have patient education and patient decision making tools. Please contact us to obtain our Tickit Tool Library.
Q: What languages are supported?
A: The Tickit user interface supports any languages.
Q: Can new surveys/assessments be added to Tickit?
A: We pride ourselves in working in collaboration with our clients and applying design thinking and patient centric design to create new tools.
Q: Can the Tickit application be installed on laptops or used on phones?
A: Tickit is web based and can be used on any device with secure internet access that meets the specified technical and security standards required by Tickit and our Threat Risk Assessment (TRA).
Q: Is the data attached to electronic health records?
A: Tickit has an API that can connect with Electronic Health Records. However this is not an automatic function. Reports and survey results may be converted to PDF or attached in printed form to records by clinic staff if desired. Please contact us to discuss your interoperability needs.c
Q: Which devices and browsers are supported?
A: Tickit can be viewed and completed using the following platforms/browsers:
Tickit In Practice:
Q: Is the data provided by a patient/client linked to them personally or anonymous?
A: It depends. When you set up Tickit at your organization you can determine if the data is identifiable or anonymous depending on your needs. Access privileges are set by your organization. Data that is exported for evaluation/analysis is de-identified (anonymized).
Q: Will we need extra devices in every appointment room for care providers to view results?
A: Results for patient data can be accessed through the care provider’s work computer.
Q: At what point does a client/patient interact with Tickit?
A: Tickit can be easily set-up by your current staff, to align with your workflow; at check-in, point of care, post care or in between care. We work with you to design a Tickit workflow that best suits your needs.
Q: When is Tickit data reviewed? What about critical issues?
A: Tickit data can be reviewed “live” as soon as the patient completes the tool or later. In the clinical setting, a notification can be sent to the provider to inform them the data is available for review. It is best to discuss the responses with the patient.
If there is a critical response, Tickit’s alert system can be set-up to notify the responsible person by SMS or text.