This document will give you an overview of what to expect when installing and authorizing Tickit on a device, and what your screen should look like at each step.
What you need: Your device, a computer, and have everything connected to the internet
Step 1: Authorize Tickit® on your device
a) Open CHROME
b) Go to:
c) Follow the instruction on the screen to bookmark the app on your device (this will create a launch button to access Tickit®).
d) Enter your ACCOUNT ID-provided at your Tickit onboarding, which is the same as your URL PATH to access Tickit® on your desktop.
- ex. www.tickitforhealth.com/ClinicA
- Your ACCOUNT ID is "ClinicA"
e) After you enter the account ID and press "Connect," you will get a PIN number. Save this PIN NUMBER because you will need it to authorize the device.
f) Log in to the Tickit® Dashboard.
For detailed instructions on accessing the Dashboard visit: https://tickithealth.zendesk.com/hc/en-us/articles/360015296811-Introduction-to-Tickit-Dashboard
g) Go to DEVICES on the side menu bar.
h) Choose the device that you want to Authorize by clicking on the AUTHORIZE button.
i) Enter a DEVICE NAME and the PIN NUMBER displayed in the device.
*Remember that the PIN is unique to each device.
j) Select surveys to install then press SAVE.
h) Your device screen will automatically refresh when you’re complete. The device is authorized to your account. Now you’re ready to try a survey!
Step 2: Lock down your device
a) Navigate to the SETTINGS menu on your device.
b) Scroll to PERSONAL and click into the SECURITY section.
c) In the security menu, scroll to the bottom and click SCREEN PINNING.
NOTE: To exit Screen Pinning and Screen Lock mode a password needs to be entered. You can change the password in the SETTINGS --> SECURITY MENU --> SCREEN LOCK -- default for the device is sh7644
d) Enable screen pinning by TAPPING THE TOGGLE at the top right of the screen.
NOTE: If you have any lock screen security, you can have it displayed to unpin the app by toggling that option.
e) Open the app that you want to pin (Tickit®).
f) Press the OVERVIEW button (the square button at the bottom of the device).
g) In OVERVIEW, drag the app you want to pin into the middle of the screen and tap the BLUE PIN ICON on the bottom right corner.
h) Your screen is now pinned. To unpin the screen, simply tap and hold on the OVERVIEW (square) and BACK (triangle) buttons simultaneously.